How often should flight attendants communicate with customers during a delay?

Effective communication during a delay is crucial for maintaining customer satisfaction and managing passenger expectations. The frequency of every 30 minutes strikes a balance between ensuring that customers feel informed and not overwhelming them with too much information.

Providing updates at this interval allows flight attendants to gauge the situation and relay any new developments regarding flight status, estimated departure times, or other relevant information. Regular communication reassures passengers that their concerns are being addressed, thereby improving their overall experience, even in a less-than-ideal situation.

While more frequent updates can be beneficial, they can also lead to confusion if no new information is available to share. Conversely, waiting for longer periods without communication can lead to frustration among passengers, as they may feel neglected or uninformed about the situation. Thus, every 30 minutes is an appropriate and effective strategy for managing passenger communication during delays.