What action should be taken if a passenger in the exit row is not willing to assist during an emergency?

The correct approach when a passenger in the exit row is unwilling to assist during an emergency is to reassign them to a different seat. This is crucial because exit row passengers must be willing and able to assist in case of an emergency evacuation, as they play a vital role in ensuring the safety of all passengers. If a passenger expresses reluctance or an unwillingness to help, their presence in that seat could pose a risk during an emergency situation, compromising not only their own safety but also that of others.

By moving them to another seat, the crew can ensure that only those who are prepared to take on the responsibilities associated with exit row seating are present, thereby maintaining the safety protocols required by aviation regulations. This proactive measure helps avoid potential complications during an emergency evacuation scenario.

Remaining seated or simply requesting cooperation would not address the underlying issue of safety. Notifying ground personnel may be necessary for further assistance, but it does not solve the immediate problem of having an uncooperative passenger seated in the exit row.