What is the minimum communication frequency with customers during a delay specified by United Airlines?

The minimum communication frequency with customers during a delay, specified by United Airlines, is every 30 minutes. This guideline is crucial for maintaining transparency and trust between the airline and its passengers. Regular updates help to alleviate frustration and anxiety during unexpected delays, as customers feel informed about their situation. By providing information at this interval, the airline can manage passenger expectations better and demonstrate its commitment to customer service.

Additionally, communications often include updates on estimated departure times, reasons for the delay, and any other pertinent information that can assist passengers in planning accordingly. Establishing this regular communication between the airline staff and passengers ensures a more organized and supportive environment during a typically stressful situation.